Photography---We try our best in getting a true picture of the item as it looks when you receive it. However, because of the conditions at the time of photographing each piece, we do have a return policy. Please refer to that section for more information.
Please note that photographs are not to actual size.
Returns---We know how hard it is to purchase an item with only a photograph as reference. If you are not happy with a purchase you make from us, return the item. We will credit back your purchase price less shipping and any credit card fees incurred by us as long as the item is returned in the same condition that it was shipped and returned within 10 days of your receipt. We also ask that you contact us of your intentions of returning a purchased piece. You are responsible for paying shipping on returned item(s). Items must be shipped with tracking and insurance.
An exception is made to the return policy for gifts, since we want you to shop early enough for the item to arrive when you need it. If you wish to return a piece that was received as a gift, please email your intentions to return the item along with the name of the purchaser so that we may credit their account.
You can also use the credit towards the purchase of another item, which would be credited once the original item had been returned in the condition stated above.
Gift Boxes---Gift boxes are available upon request. Most items are shipped carefully wrapped in a Priority Box .
Shipping---Mail in the US and Canada is usually reliable. However, there are all kinds of things that can occur and is out of our control. Once the package leaves here we can not maintain responsibility for it and will only issue a refund if the merchandise is returned in the same condition that it left here. You may elect to purchase insurance at checkout. If you would like to make special shipping arrangements, please email us. Buyer pays for All Shipping Costs.
Shipping within the United States--Shipments within the US are normally sent in a flat-rate, priority mail box with delivery confirmation. Shipping without insurance is approximately $4.60 for packages up to 1 pound – but is subject to change by the US Postal Service.Shipping to Canada
Shipments to Canada are normally sent by priority mail international.
Shipping Outside the United States--Shipments are normally sent by priority mail international.
Whether or not we can ship an item to you depends on your country’s custom regulations. You will be more familiar with your country’s customs regulations than we will. All items shipped out of the United States are subject to customs inspection in the country they are being shipped to. We can not be responsible if your item does not pass through customs. We only issue refunds if the merchandise is returned to us. Assessment of duties, taxes (including VAT), and administrative fees (covering the costs of clearing the item through customs) is done in accordance with that country’s laws. Customs duties, taxes and administrative fees are collected from the recipient. These fees are not included in any prices we quote or any payments remitted to us. All prices quoted by us are in US dollars.
Countries we will ship to at the present time are Canada, Great Britian, most of European Union (except Greece and Portugal), Japan, Hong Kong, Austrialia and New Zeland. Many of these countries regulations say they require shipment by insured parcel post.
Countries we can not ship to include Mexico, and South America. We do not ship to Africa, Sweden or the Middle East.
California Sales Tax---Items delivered to a California address are subject to a 7.75% CA state sales tax.
Payment---We accept payment in US Dollars.
PayPal---We accept PayPal. PayPal accepts American Express, Discover, Visa, MasterCard, and your PayPal balance or e-check.
Check, Money Order, Cashier’s Check, --We accept these at our discretion. Unfortunately, there are counterfeit Money Orders and Cashier’s Checks. Once this type of payment is received, merchandise may be held for at least 10 business days before shipping, to allow the check or money order to clear. At our discretion we may choose to hold the item longer than that time period at which time we will notify you should that be the case.
Privacy---Information gathered from and about our customers is used strictly to conduct the business of Wirewrapstone. If you are using a spam blocker or other type of email filter, please make sure it does not stop email that might be sent from wirewrapstone.com. Typical emails might include an automatic confirmation that a successful order has been placed on the web site, a follow up message from us confirming the order details and sending any associated invoice, and other messages connected to orders.
